+44 (0) 203 656 5657 reception@jdoc365.co.uk

Terms & Conditions for General Medical Services 

JDoc365 provides private General Practice services at the Wellington Diagnostic Centre, 296 Golders Green Road, NW11 9PY. Please note, JDoc 365 is not affiliated in anyway with other providers and does not take responsibility for their fees, actions or advice given.

The health care professionals at JDoc365 will provide care and treatment as they deem fit and in accordance with the highest standards of medical care. The patient consents to any examinations, laboratory procedures or any general medical treatment rendered to the patient as part of this care and treatment. It is the responsibility of the doctor/nurse to obtain the patient’s consent, verbally or in writing, when required, for any medical treatment and to answer any questions about the patient’s treatment. You may decline treatment at any time.


We advise that our surgeries are located within hospital environments and request that you respect the dignity and hygiene standards of the premises at all times.

We operate a zero tolerance policy against abuse to any of our staff or patients and reserve the right to remove you from the premises.

Please ensure you bring to your appointment any details from your medical history and medication details that pertain to your treatment / diagnosis and personal ID, for first appointments and appointments for dependents, as below.

A child/ dependants appointment is for the designated patient only. We encourage you to attend with only the child/ children who have an appointment. We define a child as any person aged under 16 years. We are required to hold on file a copy of the child’s identification documents and legal identification of guardianship. Please bring this with you to the appointment.

For ‘home visit’ conditions and locations covered please refer to our website. Home visits outside these areas are at the doctor’s discretion. If you would like more than one person to be seen at the same visit, please request this individually so that we may clarify the charges applicable

Appointment follow up:

These are specific appointments for the follow up of a condition that is ongoing where treatment has been previously provided. These appointments are usually within 3 working days and are entirely at the discretion of the clinician. If you request a follow up appointment after a clinic appointment, this may be treated as a new consultation if a new clinical problem is raised and will be charged as per the regular appointment fee.

Blood tests:

The cost of blood tests undertaken in clinic are priced separately from those booked via our JDoc Express Blood Test page on the website.

 Express Blood tests:

You understand and consent that the test being booked involves the removal of bodily fluids, urine, cells, stools or blood. If the phlebotomist is unable to obtain blood, patients will be redirected to see a doctor for their blood test to be performed at no extra cost. If you have a previous history of difficulty in phlebotomy blood samples, we request you inform the clinic of this at the time of booking.

All tests for JDoc express service are not refundable as these are based on internet only reduced prices. These prices are not available in clinic or over the phone. If you require additional tests outside of the internet based test offering, these can be quoted for and paid for at the time of your appointment.


I hereby undertake to pay JDoc Medical Ltd for all services and medications relating to my treatment as a private patient. Payment is due prior to or immediately after the consultation. The responsibility for the settlement of accounts relating to the patient’s treatment and care remains at all times the duty of the patient and/or specified 3rd party.

The treatment invoice will be prepared in accordance with the practice’s prevailing charge rates. Any pricing arrangement agreed with the doctor on duty at the time of the consultation must be paid accordingly.

We will ask you for your debit or credit card details when you are making a booking to secure the appointment. We accept most major debit and credit cards including American Express. In most cases, payment is only processed after the appointment or services have been rendered. For particular types of appointments, the treatment may be subject to payment upfront and you will usually be advised of this. If you have not paid the invoice before you leave the surgery, you agree that we may debit the outstanding amount from the payment method provided by you. If you fail to attend your appointment or incur non-attendance or a late payment fee, you agree that this be debited from the card held on file.


Once you book an appointment, you will receive an email to confirm the booking. If you do not receive the email confirmation, please contact us to check the details we hold for you are correct.

You agree that should you cancel your booking giving less than 24 hours’ notice or for a same day booking less than 4 hours’ notice, a minimum £40 fee will be charged.

 Please note the following when booking an appointment:

  • You are permitted 30 minutes from when the appointment was booked, as a ‘cooling off’ period, should you need to cancel or reschedule your appointment, without incurring any charges at all, this does not apply to new registrations.
  • A £10 administration fee will apply for registering a new patient who then cancels their initial appointment within the 30 minutes cooling off period.  This cannot be redeemed against future appointments or services. This charge is an administration fee for time spent registering a new patient on the JDoc database.
  • Cancellation of appointments has to be within a minimum of 4 hours of the appointment time, and can only be actioned by telephone or WhatsApp during our published opening hours, in order to avoid cancellation fees.
  • If you cancel your appointment, less than 4 hours before the appointment time, a minimum charge of a £40 fee applies.
  • Failure to attend any appointment without cancelling or cancelling within 1 hour of your appointment will be charged at the FULL consultation fee for that appointment type.
  • If the surgery is closed when you wish to cancel or amend your appointment, please contact us as early as possible when we open the next day, to let us know. If you are cancelling an early morning appointment within 4 hours of our opening time, we reserve the right to charge you as per the above terms and conditions in full. As above, contact must be made either by telephone, WhatsApp, or in person, to the designated contact details.
  • If you are calling us to request an urgent appointment within half an hour of closing, we reserve the right to make a surcharge cost of £50 in addition to the normal costs.
  • JDoc reserves the right to cancel an appointment at short notice due to Force Majeure.


You must check with your insurer or third party that you have adequate cover. We will try to help, but only your insurer can confirm your cover. It is essential that when seeking insurance approval that you clearly specify that the appointment is with JDoc Medical Ltd and not another provider such as the Wellington Hospital. We do not accept liability for costs incurred for diagnostics undertaken with the Wellington Hospital. In exceptional circumstances, we will deal directly with the insurance company but only if a prior agreement is in place. In the event that your treatment is not covered by medical insurance or by other arrangement, you will be responsible for any costs associated with your medical treatment and/or service charges which will need to be settled with JDoc. JDoc accepts no liability arising from an insurer failing to settle an insured patients costs. These costs remain the responsibility of the patient or their guardian/ dependents.


To ensure you receive the best possible care on a continuing basis, the healthcare professionals maintain records about your health and any treatment or care you receive within the practice. These records are used to facilitate further care that you may require, including contacting you.

Medical Information is kept confidential on a secure database. It will only be disclosed to those persons or third parties involved with your treatment or care, or to their representatives as applicable. If you wish to have the information shared with your NHS GP, please specifically request this at the time of the appointment with the healthcare professional on an individual basis.


The privacy and confidentiality of patient personal data is of paramount concern to JDoc Medical Ltd. We are fully compliant with The Data Protection Act 2018, UKGDPR and the Common Law Duty of Confidentiality ensuring that your data is processed lawfully and fairly to protect and safeguard your data privacy rights. In order for patients to understand what their rights are and how the UKGDPR affects them, please read our Practice Privacy Policy, which can be requested at reception or the website at www.jdoc365.co.uk/privacy-policy

Requesting access to your personal data

Under data protection legislation, you have the right to request access to the information we hold about you (Subject Access Request) and make changes to the way we process your data in accordance with our privacy policy, linked above.In order to make a Subject Access Request or to discuss anything in relation to the processing of your data, please contact our Data Protection Officer:

Email: dpo@jdoc365.co.uk

Phone: 020 3656 5657

Address: JDoc Medical Ltd.,Wellington Diagnostic Centre, 296 Golders Green Road, NW11 9PY

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

For additional details, please refer to our website www.jdoc365.co.uk for Terms and Conditions and Privacy Policy.


JDoc supports the assessment of clinical governance. This includes audits that measure the long-term effectiveness of certain treatments. To assist in these reviews or research programmes, personal data may be used. You may be contacted by JDoc, Researchers or Organisations, such as the National Institute for Clinical Excellence (NICE), the Cancer Registry, or the Public Health Laboratory Service. The data will only be used for specific purposes. JDoc complies with all record management rules and regulations as imposed by the Data Protection Act 2018. You also have the right to decline your participation in any research.

Should information be disclosed that meets the threshold for disclosure under the children’s rights in the Data Protection Act 2018 or is of material importance relating to criminality, JDoc may share this information as required by law.


If you have an outstanding payment for services already given more than 30 days old, we may refuse any further appointments until such time that the costs have been settled. You may be asked to pay upfront for future appointments, which is applicable to all the persons booking and dependents.

In the event that payment for services delivered has not been settled, we reserve the right to employ a third party to recover these costs. Information may be disclosed to others, including debt collection agencies, with a view to recovering any unpaid debts or other costs, or preventing fraudulent or improper claims. Once we instruct a debt collection agency, you will become liable for any additional costs incurred.


The Company will not accept liability for any damage or loss to Members’ or their guests’ personal property brought onto Clinic premises.

All calls are recorded for training and monitoring purposes. We may rely on the voice recording to settle any dispute that may arise in the future.


Please refer to our complaints procedure that can be requested at reception or our website at https://www.jdoc365.co.uk/complaints-procedure/


Dr Walter Abelman, holds a 2.5% financial interest in Wellington Diagnostic Services LLP

Last update 5th February 2024


Membership Terms & Conditions


The following definitions apply within these Terms & Conditions: 

     ‘Company’ means JDoc Medical Ltd, a company incorporated in England & Wales under company registration number 07671292 and having its registered office at c/o 3rd Floor Roman House, 296 Golders Green Road, London, NW11 9PY.

     ‘Member’ means a member of the Scheme. 

     ‘Membership’ means any of the types of membership of the Scheme. 

     ‘Membership Application Form’ means the application form completed by a Member in order to apply for membership of the Scheme. 

     ‘Membership Manager’ means the employee appointed by the Company to control the day to day operation of the Scheme. 


Terms & Conditions for Membership (These updated Terms and conditions replace all previous versions.)

  1. It is a condition of Membership that Members agree to pay the fees referred to hereafter and agree to be bound by these Terms & Conditions and those stated in our treatment agreement and GDPR notice. These Terms & Conditions may be revoked, altered or added to from time to time by the Company, without prior notification.  The current version of the Terms and Conditions will be displayed on the Company website. 
  2. All Annual Membership plans paid by monthly instalment must be paid by Standing Order and a Standing Order mandate must be completed before Membership of the Scheme can be accepted. Please note that some banks and building societies do not accept Standing Order instructions for some types of accounts. 
  3. Registered Membership payments must be paid annually in advance. Conversion of Single to Family Membership will be charged at the full rate.
  4. On receipt of completed and signed forms by the Membership Manager, and review and acceptance by JDoc, membership shall commence. Membership will always run for a Period of 12 months and automatically renew unless cancelled with written notice of at least 30 days to the Membership Manager prior to completion of the annual term. Written notice to 3rd Floor Roman House, 296 Golders Green Road, London, NW11 9PY or via email to admin@jdoc365.co.uk.
  5. For memberships that do not renew within 30 days of their renewal date, there will be a£30 admin fee to reinstate the membership.
  6. For ‘home visit’ conditions and locations covered please refer to our website. Home visits outside these areas are at the doctor’s discretion. If you would like more than one member to be seen at the same visit, please request this individually so that we may clarify the charges applicable.
  7. For the avoidance of doubt, no consultation, pathology or medication costs are covered by Membership schemes.
  8. Membership patients requiring a more personalised care regime, whereby they are unable to attend clinics in person on a frequent basis will be advised that they are part of a separate membership tier, this will allow us to facilitate exceptional care standards for our patient members. These appointments are charged at special reduced nonmember rates. Please advise us as soon as possible if your circumstances change or at the outset of membership. This status is at the discretion of the membership manager and we encourage you to enquire about the rates for this class of membership.
  9. Child Members can only be accepted if a parent or legal guardian is also a Member and covered under a Family Membership. A child is defined as any person aged under 16yrs. Child Member status will change to adult status when a child reaches 18 at which stage they will be required to become a Full Member and complete a Membership Application Form in their own right. Adult children living with the main member will still fall under the household membership until such time that they leave the family home.
  10. Members must give written notice to the Company of any change of address. Failing such notice, all communications shall be presumed to have been received within five days of the postmarked date. When a child member reaches the age of 16 it is required for their personal details to be changed.  If these changes are not requested in writing, JDoc Medical Ltd will assume the details held to be correct for correspondence and GDPR purposes.
  11. Members will be advised of any increase in Membership fees if this occurs.
  12. Membership is non-transferable and non-refundable, unless there is a written agreement to the contrary. In the event of major life event such as death or moving away, we will refund a maximum of 15% of the annual fee paid in advance or £20, whichever is the lesser amount in good faith.
  13. An administration fee of £20 may be charged to a Member whose monthly Standing Order is rejected. Members indemnify the Company against all expenses and legal costs (on a solicitor client basis) incurred by the Company in recovering overdue amounts.
  14. A full price list of all aspects of treatment is available from Membership Manager upon request at any time.
  15. At all times, the Company reserves the right to refuse or cancel an application for Membership from any applicant in its sole discretion.
  16. The Company will try to keep you informed of developments and changes in the Company’s membership schemes, products and services, but if Members do not wish to receive information from the Company the Member should inform the Membership Manager of their communication preferences.
  17. Save as explicitly set out in these Terms and Conditions all warranties, conditions and other terms (whether implied by statute or otherwise) are, to the fullest extent permitted by law, excluded from the Contract.
  18. Nothing in these Terms and Conditions excludes or limits the liability of the Company for fraudulent misrepresentation.
  19. Subject to anything to the contrary in these Terms and Conditions, the Company will not be liable to the Client in contract, tort (including, without limitation, negligence), misrepresentation or otherwise for any: economic loss of any kind (including, without limitation, loss of use, profit, anticipated profit, business, contracts, overhead recovery, revenue or anticipated savings); or b. any damage to the Client’s reputation or goodwill; or c. any other special, indirect or consequential loss or damage.
  20. Subject to the provision of these Terms and Conditions the Company’s total liability in contract, tort (including, without limitation, negligence), misrepresentation or otherwise arising out of or in connection with the performance of services in accordance with the Membership will be limited to the price paid or payable in respect of the Membership. The provisions of this paragraph shall survive the termination or expiry (for whatever reason) of the Member’s membership.
  21. A person who is not a party to the Contract will have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms & Conditions.
  22. These Terms & Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

Last update 5th February 2024

Terms & Conditions For Express Blood tests 

 I understand and consent that the test I am booking involves the removal of bodily fluids, urine, cells, stools or blood. If the phlebotomist is unable to obtain blood, patients will be redirected to see a doctor for their blood test to be done at no extra cost. If you know that phlebotomy on you has been technically a problem previously, kindly inform the clinic of this at the time of booking.

All tests for JDoc express service are not refundable as these are based on internet only reduced prices. These prices are not available in clinic or over the phone. If you require additional tests outside of the internet based test offering, these can be quoted for and paid for at the time of your appointment.

Please note, JDoc has updated its terms and conditions. You don't need to take any action in response to this update. By continuing to use our services from 5th February, 2024, you are agreeing to the updated terms. If you have any questions please get in touch with us at reception@jdoc365.co.uk.