+44 (0) 203 656 5657 [email protected]

Terms & Conditions JDoc GP Services

Alternative Provider

We reserve the right to provide an alternative provider when a JDoc365 doctor is not available. This may become a problem at peak times and during holidays. Please be aware that JDoc365 is not affiliated in anyway with other providers and does not take any responsibility for their fees, actions or advice given.

Insurance Companies

Please be aware that JDoc365 does not deal directly with insurance companies. All appointments need to be settled directly with us and then the amount claimed, by you from your insurer after the fact.

Payment Procedure

Payment for all services provided by JDoc365 are required to be settled prior to or at the time of the consultation and this includes telephone consultations.

We reserve the right to request bank card details when an appointment is booked and please note that we cannot accept certain credit cards such as American Express and a 1% surcharge may be applied for payment made by other credit cards.

For clinic, telephone or home visits consultations, card details are required at the time of booking. We take card details to secure all appointments, although we will only process the card payment after the consultation or services required. If you prefer to pay by the card provided or other means following your consultation you may do so at the surgery reception desk. Those accounts remaining unpaid at the end of each working day will automatically be charged to the card provided.

If you prefer to pay for your home visit by cheque or cash, you can settle directly with the Doctor. Card details are retained on our secure medical records system and will only be erased on request. Invoices can be provided on request.

Our settlement terms are payable on conclusion of consultation unless agreed in writing. Please note outstanding and unpaid invoices may result in recovery costs at a rate of £120 per solicitor’s letter and £325 for legal costs should the invoice remain unpaid.

Invoices and receipts are sent by email and hard copies will only be sent on request and there may be an administration fee for this service.

Cancellation Policy

If you need to cancel or change an appointment there is no charge providing we receive sufficient notice:

Advanced Bookings; minimum 24 hrs notice is required. Same Day Bookings; minimum 4 hrs notice is required.

If you cannot cancel in time, a minimum £40 fee will be charged. If less than 4 hrs notice is provided or if you fail to attend, full consultation fees will be charged.

Please note that all bookings for vaccination are against non-refundable deposit only. Acceptance of cancellations and/or alternate bookings are at the discretion of the management.

Surgeries

1. Treatment and services are for true GP services and do not provide for A&E emergencies.

2. This service is not compatible for use with severe psychiatric type emergencies.

3. This service cannot be utilized for repeat prescriptions without consultation.

4. This service does not provide NHS prescriptions as this is an Independent organisation operating outside the NHS.

5. Children’s appointments are for the designated child only and we would encourage that you only bring in children who have an appointment. A child is defined as any person aged under 16yrs.

6. We advise that as our surgeries are located within hospital environments, we would request that you respect the dignity and the cleanliness of the premises at all times.

7. We operate a zero abuse policy and we have the right to ask you to leave if the service is not respected as per the terms and conditions.

8. We reserve the right to cancel a clinic at short notice and therefore cannot always guarantee an appointment on the day you call.

9. The Company reserves the right to refuse bookings in cases where valid credit/debit card details are withheld.

10. All consultations are liable for settlement at time of booking.

11. The Company accepts no responsibility arising from an insurer failing to settle insured patients costs accrued.

Additional Disclaimers

Dr Walter Abelman holds a 2.5% financial interest in Wellington Diagnostic Services LLP.

Data Protection

JDoc has a duty to ensure that all Patients personal data concerning their identity, contact details and general health on file is processed lawfully, fairly and transparently; collected only for specific legitimate purposes; adequate, relevant and limited to what is necessary; accurate and up to date; stored only for as long as necessary, and those involved with data must ensure appropriate security, integrity and confidentiality. Also, all patients have rights as to the processing of their data.

For the avoidance of doubt, by registering with the service or signing the Membership Application Form, you are not affecting any of your rights under the General Data Protection Regulation Act 2018.

Liability

The Company will not accept liability for any damage or loss to Members’ or their guests’ personal property brought onto Clinic premises.

COMPLAINTS PROCEDURE

If you’re not happy with the care or treatment you’ve received from JDoc365, you have the right to complain, have your complaint investigated and be given a full and prompt reply.

Under such circumstances, please email [email protected] or write to the Practice Manager at JDoc365, 296 Roman House, Golders Green Road, NW11 9PY.

If the complainant is not satisfied with the resolution offered, you have the right to refer the matter to independent external adjudication. This needs to be done within 25 working days. You may apply to:

• The Independent Health Complaints Advocacy Service on 0300 456 2370 or email: [email protected]

• Independent Complaints Advocacy Service (ICAS) on 0131 347 0271 or email [email protected]

Terms & Conditions For Covid Services Only

GDPR and PERSONAL PRIVACY NOTICE:

Your privacy is important to us and we are committed to protecting and safeguarding your data privacy rights. Under the General Data Protection Regulation Directive 2016/679 and the Data Protection Act 2018 patients are required to consent for JDoc Medical Ltd. to hold personal data relating to the provision of their medical care. We record and store this data securely to provide the best of care on a continuing basis and to comply with our legal Obligations to you. All data held by JDoc365 is maintained by our Data Controller and you may contact her at any time regarding your data at [email protected] or in writing to The Data Controller, 3 rd floor, Roman House, 296 Golders Green,NW11 9PY. You may withdraw consent at any time by writing to the Data Controller above.

DISCLAIMER:

Tests used by JDoc365 have been carefully chosen for their reliability and accuracy. However, as with any diagnostic test there is always a margin of error. It is also possible that you may receive a positive test result and have no symptoms. Travellers who test positive for COVID-19 and have no symptoms are presumably asymptomatic. If the medical professional reviewing your result feels the test result is unexpected or inconclusive based on your clinical symptoms or contact with the virus, they may suggest a repeat test. Whilst we will do our best to ensure that results are received within 2 working day, JDoc365 cannot control any time lags or problems that may occur as a result of and not limited to the science/ laboratory errors/ human errors or any factors beyond our control. JDoc365 takes no responsibility for ANY claims of whatsoever nature or any consequential losses relating to test results. Please note that JDoc365 does not operate a 24/7 reply service. Our staff are available Monday to Friday 9am to 17:00 and in the evenings 19:00-2100. On weekends/ Bank Holidays we are open during clinic hours 9:30-14:00. Outside of these hours we do not guarantee our ability to respond. Where a client has inputted the incorrect details into the booking page, we are not responsible for the non-arrival of any tests or failure to provide the results. It is the customers’ responsibility to make sure these things are done correctly before making the booking. All calls are being recorded for training and monitoring purposes. We may rely on the voice recording to settle any dispute that may arise in the future. 

TERMS FOR RESCHEDULING:

If you are unable to make your appointment, provided we receive a minimum of 24 hours’ notice before your appointment, you can change your appointment by contacting [email protected] If you contact us less than 24 hours before your appointment, you may be unable to reschedule or receive a refund. We do not usually offer a refund unless as a result of changes due to government imposed COVID-19 related restrictions. If a refund is provided, we reserve the right to charge a £5 administration fee to cover the real costs of the third party provider who processes the credit and debit card payments.

DAY 2 LATERAL FLOW TEST POLICY

If you have had a positive result on a lateral flow device for COVID-19 then the government requires you to have a PCR confirmatory test. The samples will be provided by UKHSA through the NHS.

LATERAL FLOW TEST REFUNDS

There are absolutely no changes permitted or possible once an order is sent for Day 2 lateral flow or Fit to Fly tests. We cannot make changes manually to the System.
If you make an error no refund is possible and you will need to make the order again via the website.  

AFTER HOURS SURCHARGE:

Appointments scheduled for 8pm or later will incur a £25 surcharge. Please ensure you tick the afterhours surcharge add on box tick box when booking your appointment. Failure to pay this fee may result in a delay receiving your test results.

GENERAL:

I understand and consent that the test I am booking involves the removal of bodily fluids and/or cells from my throat and or nose. In the case of blood tests, if the phlebotomist is unable to obtain blood, patients will be redirected to the Wellington to see a doctor for their blood test to be done at no extra cost. In such cases no refunds are provided. If you know that phlebotomy on you has been technically a problem previously, kindly inform the clinic of this at the time of your booking. I declare that I am deemed to have mental capacity, or the person for whom I am booking has mental capacity. If the appointment is a postal order, I understand that JDoc365 does not offer refunds due to unforeseen circumstances out of their control including delays with the postal service.

DATA PROTECTION

JDoc has a duty to ensure that all Patients personal data concerning their identity, contact details and general health on file is processed lawfully, fairly and transparently; collected only for specific legitimate purposes; adequate, relevant and limited to what is necessary; accurate and up to date; stored only for as long as necessary, and those involved with data must ensure appropriate security, integrity and confidentiality. Also, all patients have rights as to the processing of their data.

For the avoidance of doubt, by registering with the service or signing the Membership Application Form, you are not affecting any of your rights under the General Data Protection Regulation Act 2018.

LIABILITY

The Company will not accept liability for any damage or loss to Members’ or their guests’ personal property brought onto Clinic premises.

COMPLAINTS PROCEDURE

If you’re not happy with the care or treatment you’ve received from JDoc365, you have the right to complain, have your complaint investigated and be given a full and prompt reply.

Under such circumstances, please email [email protected] or write to the Practice Manager at JDoc365, 296 Roman House, Golders Green Road, NW11 9PY.

If the complainant is not satisfied with the resolution offered, you have the right to refer the matter to independent external adjudication. This needs to be done within 25 working days. You may apply to:

• The Independent Health Complaints Advocacy Service on 0300 456 2370 or email: [email protected]

• Independent Complaints Advocacy Service (ICAS) on 0131 347 0271 or email [email protected]